Returns & Refunds | CourierBee — Logistics You Can Trust

Billing & Policies

Returns & Refunds

We prioritise transparency in every transaction. Understand exactly how cancellations, return-to-origin, and refunds work on CourierBee.

Policy effective: 17 January 2026 · Applies to all bookings

Free Cancellation Before Pickup

3 Delivery Attempts

Refund in 5–7 Business Days

Dedicated Billing Support

PCI-DSS Secure Payments

Policy Effective Date: 17 January 2026

Section 01

Cancellation Protocols

You may cancel a booking at any time before the courier partner arrives at your pickup location — at zero cost. Once the delivery agent has reached your location, a Nominal Cancellation Fee is levied to compensate the partner for their time and operational expenses. Cancellations are not permitted once a shipment is in transit.

Before Agent Arrives

Cancel anytime — no fee charged.

After Agent Arrives

Nominal cancellation fee applies.

In Transit

Cancellation not permitted.

Section 02

Non-Delivery & Return to Origin (RTO)

When a delivery cannot be completed — due to an incorrect address, recipient unavailability, or refusal of acceptance — our courier partner makes three (3) delivery attempts before the shipment is marked as Return to Origin (RTO). Additional shipping charges may apply for RTO shipments.

1^st

Attempt 1

Delivery tried at scheduled time

2^nd

Attempt 2

Re-attempt next business day

3^rd

Attempt 3

Final attempt with OTP confirmation

RTO Initiated

Parcel returned to sender

Section 03

Refund Eligibility Criteria

Refund requests are reviewed under strict quality control. The following circumstances qualify for a full or partial refund:

Duplicate Payment Verified detection of a double charge for the same booking transaction.
Service Cancellation by CourierBee If we cancel your booking due to operational unavailability or carrier failure on our end.
Shipment Loss or Damage (Internal Negligence) Verified cases of loss or damage caused by our logistics partners, subject to inspection and declared-value liability caps.
Failed Pickup Not Rescheduled If a courier agent fails to arrive for pickup and the booking is not rescheduled within the promised window.

                                Important Notice: Refunds are not issued for delays caused by force majeure events — including extreme weather, regulatory strikes, natural disasters, or inaccurate shipment data provided by the sender.
                            

Section 04

Processing Timelines

Upon approval of a refund request, the amount is automatically credited back to the original payment method — Bank Transfer, UPI, or Card. While we initiate refunds immediately upon approval, processing time depends on your financial institution.

UPI & Wallets Typically credited within 1–2 business days of refund initiation.
Debit / Credit Card Reflects within 5–7 business days, depending on your card-issuing bank.
Net Banking / IMPS Credited within 3–5 business days after refund is processed on our end.
CourierBee Wallet Credits Instant credit upon approval — usable for your next booking immediately.

Section 05

Dispute Resolution & Support

For any payment issue, RTO query, or refund dispute — contact our Billing & Compliance team. Keep your Booking ID ready for faster resolution. All billing disputes are acknowledged within 24 hours and resolved within 5 business days.

Need Help?

Reach Billing & Compliance

Mon–Sat, 9 AM – 7 PM IST · Response within 24 hours