Privacy Policy
CourierBee lets you pick up, compare, and book courier services — all in one place. Here's exactly how we handle the data you trust us with.
Information Collection
When you use CourierBee to book a pickup, compare courier rates, or track a shipment, we collect only what is necessary to deliver that service accurately and securely.
Identity Data
Full name and ID (Aadhaar/PAN) for high-value shipment verification and compliance.
Contact Details
Mobile number and email address, verified at signup, for booking confirmations and alerts.
Shipment Details
Package weight, dimensions, and declared value — required to fetch accurate carrier rate comparisons.
Pickup & Delivery Address
Source and destination pincode/address for dispatching the right courier partner to your location.
Payment Information
Transaction references via PCI-DSS gateways. We never store full card numbers on our servers.
Geolocation
Device GPS (with consent) used exclusively to optimise delivery routes and live tracking.
Strategic Use of Data
Your personal data is processed strictly to maintain and improve our logistics platform. Every use case below is tied directly to your courier booking experience.
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Fetching Real-Time Courier Rates Your package details and pincode pull live pricing from multiple partners so you can compare and choose the best option.
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Scheduling & Confirming Your Pickup Your address and contact details are shared with the selected courier to dispatch an agent at your chosen time slot.
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Real-Time Shipment Tracking AWB updates, out-for-delivery notifications, and delivery confirmation messages via SMS, email, and push.
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Fraud Detection & Platform Integrity Monitoring booking patterns to detect fake pickups, payment fraud, and misuse of comparison tools.
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Customer Support Resolution Accessing your order history to resolve pickup failures, weight disputes, and refund requests efficiently.
Data Integrity & Security
Enterprise-Grade Protection
All data transmitted through CourierBee is encrypted with 256-bit AES encryption in transit (TLS 1.3) and at rest. Our infrastructure runs on ISO 27001 certified servers with role-based access controls and multi-factor authentication. We uphold a strict No-Sale Policy — your personal information is never sold or traded to third-party marketing agencies, ever. In the event of a breach, affected users are notified within 72 hours.
Data Subject Rights
You maintain full control over your personal data. Under applicable Indian privacy laws, you hold the following rights — exercise any of them by contacting our Grievance Officer.
Right to Access
Request a copy of all personal data we hold about you.
Right to Rectification
Correct any inaccurate or outdated information.
Right to Erasure
Request permanent deletion of your account and data.
Right to Withdraw Consent
Revoke location or marketing consent at any time.
Right to Portability
Receive your booking data in a machine-readable format.
Right to Object
Object to your data being used for marketing or profiling.
Contact Our Privacy Team
For any questions about this policy, to exercise your data rights, or to report a concern — reach our Data Protection Office directly. We respond within 3 business days.
Reach Our Grievance Officer
Available Monday to Saturday, 9 AM – 7 PM IST. All privacy queries addressed within 48 hours.